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Vickyvikas1581307
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1. Collective Intelligence - The ability of a group to exhibit a greater degree of intelligence by solving problems collaboratively compared to the intelligence of an individual member. 2. Convergence - The integration of telephony and data technologies. 3. Folksonomy - the practice of categorizing online content though tags. 4. Mashup - A web page that integrates content and scripts from multiple web sites to create new applications. 5. Microformat - A data format that adds human-readable metadata to existing code so that the data can be processed by other software. 6. Call Center - A centralized office used for the purpose of processing a large volume of requests by phone. 7. Ajax - A programming methodology that uses a number of existing technologies together and enables Web applications to make incremental updates to the user interface without the need to reload the browser page. 8. Mobile Computing - a person's ability to use technology in non-stationary positions and in transit. 9. Contact Center - A call center that allows consumers to contact agents via avenues other than by telephone. 10. Instant Messaging (IM) - A computer-based method of communication in which uses can type and view messages sent to one or more recipients, and view the responses immediately. 11. Crowdsourcing - A problem-solving model in which a task ordinarily performed by one person is outsourced to a large group or community in order to obtain and analyze large amounts of data. 12. Voice over IP (VoIP) - a technology that converts voice into data packets for transmission over a packet-switched IP network and allows the use of the internet for real-time voice and video traffic. 13. Unified Communications (UC) - A business trend that seeks to simplify and integrate all forms of communication. It's also a set of technologies that enables voice to be converted into text, and vice versa. 14. Podcast - the use of audio or video digital-media files that are distributes through Web feeds to subscribed users. 15. XMLHttp Request - an application programming interface (API) that is used to transfer XML and other text data between a Web server and browser.