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You should you use the TRACERT COMMAND when you need to locate failures along the path between your computer and a destination computer. When you are using remote control services and need to enter the IP address of the system you want to control, you should use the IP CONFIG COMMAND. You should use the PING COMMAND when you want to test connectivity between your computer and a destination computer. You have been asked to defragment the hard drives of several corporate systems without leaving your desk. All of the systems are running Windows 7. To complete this task, you should use Remote Desktop Connection. VIRTUAL NETWORK COMPUTING (VNC) is a program that allows you to control a computer at a remote location as if you were sitting in front of it. The FTP navigational structure is similar to the hierarchical directory structure of a hard drive. Internet resources can be used for a variety of purposes beyond the World Wide Web and e-mail. TCP/IP diagnostic tools help IT professionals troubleshoot and solve problems with Internet technologies. When transmitting larger files over the Internet, it is advisable to use File Transfer Protocol (FTP). When you use command-line FTP on Windows systems files are downloaded into the directory from which you enter the FTP commands. Uploading files to an FTP site requires an FTP client program and permission, which is usually provided by the FTP server administrator. End or client users most commonly download Binary files from FTP sites. SSH File Transfer Protocol (S/FTP) is a secure method of transferring files through Secure Shell (SSH) in which you can transfer several files in one session. FTP that runs on an SSL/TLS-secured connection is properly known as SSL/TLS-enabled FTP (FTPS). A file transfer protocol that allows the encryption of transmissions using the Secure Shell (SSH) protocol is written as SSH File Transfer Protocol (S/FTP). A program used with Secure Shell (SSH) to transfer files between systems is known as Secure Copy (SCP). You would use a File Transfer Protocol (FTP) server to download popular shareware and open-source freeware. Mozilla Firefox is one of the most popular open-source software applications on the market. OPEN SOURCE SOFTWARE is a peer-based development process describing organizations and products that provide free source code to the development community with the goal of developing better products. COPYLEFT is the open-source software development term for the practice of removing restrictions from the distribution and use of software. A group of users that subscribes to a mailing list is called a LISTSERVE GROUP. A list server can be used to forward e-mails, announcements, newsletters, or advertising to group members on a regular basis. OPT-IN E-MAIL marketing is a mass-marketing Internet technology that allows you to specify whether you want to be added to an e-mail list server. OPT-IN MASS TEXTING uses a Short Message Service (SMS) that companies use to send thousands of promotional messages to potential customers. A PEER TO PEER network is a network in which each computer has both server and client capabilities. A legal contract between the author of software and the end user that defines how the software can be used is called a END-USER LICENSE AGREEMENT (EULA). A file containing data or instructions written in zeros and ones (computer language) is called a BINARY FILE. Software that is the legal property of a corporation or another entity is called PROPRIETARY SOFTWARE. A set of exclusive rights granted to an inventor for a fixed period of time upon disclosure of the invention is called a PATENT. Which of the following statements is true of software patents? It is also important to note that PATENTS do not apply worldwide because some countries do not recognize their terms or donditions. When extracting a compressed file from an archive file created by the compression utility, you have the compressed file and a folder containing the extracted files. T H E E N D !