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The mere launch of the JSP is not enough. There are huge challenges with regard to maintenance issues and ensuring that there is no let-up in the availability of information. With this in mind, draft guidelines have been framed for the development and maintenance of the JSP. Once implemented, this will ensure that the information system continues uninterrupted. Various departments of the government of Rajasthan, called Line Departments, have been given a set of obligations that they are expected to fulfil. For example, they are expected to ensure digitisation of records. In addition, the Department of Information Technology will serve as the nodal department for the development, operationalisation and maintenance of the JSP.
This department has been informed of its obligations, which includes adherence to the norms and standards laid down by a digital dialogue advisory group. To ensure that the responsibilities are carried out, the advisory group will be the monitoring agency. Grievance redressal officers will be appointed so that citizens can make the State government truly accountable.
The government of Rajasthan has also taken steps to train citizens so that they are aware of the facilities available. This by itself may not be enough. Therefore, it has been decided to host the JSP in decentralised locations, right down to the municipal ward and panchayat levels. They will have access to welfare schemes, revenue activities such as mining, and other service delivery issues such as health and education.
It would be wonderful if all other State governments follow the Rajasthan government’s initiative, which aims to make people, including the marginalised sections, a part of the governance process.