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(1) The Food Commissioner shall ensure regular inspections of fair price shops not less than once in a week by the designated authority in urban area and twice in a month in rural area by the designated authority concerned.
(2) The Food Commissioner shall ensure that stocks of foodgrains under the Targeted Public Distribution System, as issued from the Corporation godowns, are not replaced or tampered with during storage, transit or any other stage till delivery to the ration card holder.
(3) Any authority or any person authorized by The Food Commissioner in this behalf or any other person, who is engaged in the distribution and handling of foodgrains under the Targeted Public Distribution System, shall not indulge in substitution or adulteration or diversion or theft of stocks at any stage till delivery to the ration card holder.
Explanation.--For the purpose of this clause,--
(a) "diversion" means unauthorised movement or delivery of food grains released from godowns but not reaching the intended beneficiaries under the Targeted Public Distribution System.
(b) "substitution" means replacement of food grains released from godowns with the same articles of inferior quality for distribution to the intended beneficiaries under the Targeted Public Distribution System.
(4) The State Government shall set up vigilance committees for the Targeted Public Distribution System at the State, District, Block and fair price shop levels as per the provisions of the Food Security Act to perform functions as specified in the said Act as already specified in Section 9 of Uttar Pradesh Food Security Rules, 2015.
(5) Meetings of the vigilance committees shall be held at least once in every quarter of calendar year as specified in Section 9(3) of Uttar Predesh Food Security Rules, 2015.
(6) The Food Commissioner through State Government shall send a report annually to the Central Government on the functioning of vigilance committees in the format at Annexure-VI.
(7) The number of meetings held by the vigilance committees shall be displayed on the State web portal and the action taken on issues discussed in meetings of vigilance committees shall be reviewed in the next meeting.
(8) The State Government shall notify an internal grievance redressal mechanism which shall include toll free call centres and use of State web portal.
(9) The Food Commissioner shall give wide publicity to the up-to-date details of the Grievance Redressal Officer such as name, telephone number including mobile number, office address and the grievance redressal mechanism.
(10) The State Government may appoint or designate, officers as the District Grievance Redressal Officer; as provided in the Uttar Pradesh State Food Security Rules, 2015.
(11) An appeal against the order of the District Grievance Redressal Officer shall be preferred before the State Food Commission constituted under section 16 of the Uttar Pradesh State Food Commission Rules, 2015.
(12) The Food Commissioner shall furnish a report on quarterly basis to the State Government regarding the handling of grievances in the format at Annexure-VII.
(13) The Food Commissioner shall issue and adopt a Citizen's Charter as stipulated under law or based on the model Citizen's Charter issued by the Central Government.
(14) The Food Commissioner shall prescribe a system of periodic reporting, including through electronic platform, at various levels within the State regarding the functioning of fair price shops.
(15) The Food Commissioner shall ensure monitoring of the end-to-end operations of the Targeted Public Distribution System through the electronic platform.
Explanation.--For the purpose of this sub-clause "end-to-end operations" shall include activities relating to digitization of beneficiary, ration cards, and other databases; computerization of supply chain management; setting up of transparency portal, grievance redressal mechanism and fair price shop automation.