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AkashKaroriya
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The survival of the company depends on the income it gets from selling its products and services, and the ability to sell is based on fitness for use. Hence, the company functions concerned with quality or achieving fitness for use are known as quality functions. It includes variety of activities. Every one working in the factory or all departments are responsible for the broad quality function. With the aid of market survey, a company determines what qualities are needed by the customers. Research and development specialists create a product concept which can meet these quality needs of the users. Design engineers prepare product and material specifications considering the quality requirements. Process engineers specify the processes, machines and instruments capable of producing the products with the desired quality, and inspecting them. Purchasing specialists by materials and components possessing appropriate qualities. Operators are trained to use the process and instruments to make the product as per the design. Inspectors examine the product to judge conformance with the design. Consumers use the product and the experience of use becomes the basis for redesign, or improvement in the product, which starts the cycle all over again.