每分鐘字數
6
Typist_4538993
00:00
速度
I would first stay calm and acknowledge the customers in line with a polite smile to show I am aware of
the wait. I would quickly assess if simple tasks can be diverted to the ATM or digital kiosks. If the delay
is due to a technical issue, I would inform customers about the expected time.
Next, I would request my manager to open an additional counter or seek help from a colleague. For
elderly or disabled customers, I would provide seating and prioritize their tokens. I would work fast but
carefully to avoid mistakes.
Efficient crowd management reduces frustration and maintains the bank’s reputation. Clear
communication and teamwork help serve customers better.