Hello Rose Coronado Pelaez, thank you for your message. Your check-in time starts from 3:00 PM. Keys are inside the key safe box. The code is 950148. Could you please confirm your estimated arrival time? We want to ensure everything is ready for you. You are most welcome. We are here for you 24/7 if you need assistance. Wishing you a safe arrival and a pleasant stay. Hello Grzegorz, thank you for considering extending your stay. Since you’re already staying long-term, we’re happy to offer you a loyalty discount - instead of 85 Euros, the nightly rate will be 80 Euros. Please confirm so we can finalize the booking for you. Dear Astrid, we are truly sorry you felt uncomfortable. We did receive complaints about pool rules, and the other guest should have communicated in a more respectful way. Unfortunately, we cannot provide a refund, but if you prefer not to stay, we will forward this information to the management team to help you with alternative options. We appreciate your understanding. Hello Zahid, thank you for your message. During summer we normally don’t provide blankets, as most guests prefer lighter bedding. However, if you’d like one for extra comfort, we’ll check with our caretaker. Would you like us to arrange this for you? Good morning Maximilian. Your check-in date is 11 September, with standard check-in from 3:00 PM. If you’d like to arrive at 5:00 AM on the same day, you would need to book the night before as well. We can offer that extra night at a discounted rate of 45 Euro. Would you like us to confirm this for you? Hello Andreas, thank you for letting us know. Here is the link to your online check-in form. Please complete it, and you’ll instantly receive your key code and instructions. If you face any issue, just send us a quick message - we’re available 24/7 to help you. Dear Cortbus Colin, we sincerely apologize for this situation. Due to an unexpected maintenance issue, Room 4 was unavailable, so we temporarily placed you in Room 1. We understand your frustration, and we will coordinate with our caretaker tomorrow morning to move you to Room 4 or an upgraded alternative. Your comfort is our priority. Hello Sophie Bein Mack, you can take Bus 425 from the airport to the city center. The nearest stop to your accommodation is Finikoudes. Here’s the GPS point. For live updates, you can use the Pame app. If you prefer, we can also arrange a private shuttle for 20 Euros. Would you like us to book that for you? Dear Anna, thank you for sharing this with us. We are very sorry that noise disturbed your rest. We will immediately remind all guests about quiet hours and take steps to minimize disturbance. Unfortunately, we cannot provide a refund for this, but we are committed to improving your experience. If the problem continues, please let us know so we can explore the options of moving you to a quieter room. Dear Russel D Cruise, we truly apologize for the delay. Our caretaker has been informed and will arrive within 2 hours. Thank you for your patience, and please rest assured we’ll resolve this quickly.